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Privacy Policy

This Privacy notification refers to the use of the www.shopdelbenessere.it,  website managed by NT2 NUOVE TECNOLOGIE Srl (NT2 Srl)  for A&D S.p.A. Gruppo Alimentare e Dietetico (A&D S.p.A.) VAT number IT 11943520152 and to all services offered on the Website. It is our aim to ensure the protection of your personal information at all times. We kindly ask you to carefully read this Privacy Policy to learn which information is collected and for what purposes it is used.

1. Types of information we collect

When you sign up for a user account at the Website, we ask you for personal information, such as first name and surname, address, country of residence, gender, date of birth, nationality, email address, telephone number. In addition, you are requested to choose a username and a password for your user account.

When you buy a product from the Website, we collect transaction information, such as what kinds of products you bought, delivery address, payment methods. No details about you credit card are colleceted by A&D S.p.A.

When you communicate with us, for example by sending e-mails, we retain your correspondence in order to process your enquiries, respond to your requests and to improve our services.

In addition, we collect information, such as your IP-address, browser type and version, operating system and platform, automatically whenever you correspond with us. On the Website, we use the so-called "cookies".

Cookie Policy 

What are cookies?

Personal Information is collected automatically every time you visit our website. We collect information about your computer and assign a cookie (a small, unique identifier text file). You do not provide this information. It is collected automatically as mean of supporting your visit to our website. By continuing to browse the Website, you are agreeing to our use of cookies. 

Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The use of cookies is now standard for most websites.

What kind of cookies we use?

The website uses different kinds of cookies:

• Session cookies (or strictly necessary cookies): These are used to track the user's progression through the site in a single visit. These are required for the site to function but are not used in any way to identify you personally. Session cookies are temporary and are automatically deleted once you leave the Website.

• Persistent cookies (or functionality cookies): These are used to identify the users between visits. They are not required for the site to work but may enhance customer experience. We do not store any personal data in these cookies, just a unique number that identifies customers to us.

• Analytical/performance cookies: They allow us to recognize and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily. 

• Targeting cookies: These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose

How to turn off and delete our cookies?
If you are uncomfortable with the use of cookies, you can manage and control them through your browser, including removing cookies by deleting them from your 'browser history' (cache) when you leave the site.
All web browsers allow you to limit cookie behaviour or turn off cookies within the settings or options of the browser. The steps to do this are different for each browser; you can find instructions under the Help menu of your browser.

2. How we use collected information

All information collected from our customers help us to personalize and improve your shopping experience at the Website. The information we collect is used to handle orders, deliver requested products and services, personalize content and shopping experiences on the Website, process payments and to optimize our services, products and the Website. Since we want our customers to feel safe, we also use the collected information to detect, investigate and prevent fraud and other illegal activities. In addition, we use the information to provide you with special offers and information about products that might be of interest to you.

We retain your personal information only for as long as we have a legitimate business purpose or for as long as we are required by law. After this period, we will delete all of your personal information.

3. Sharing of information with third parties

Protecting your personal information is really important to us and we want you to be certain that your personal information is in good hands. We share your information only as described below and with third parties that follow the applicable data protection laws and ensure an adequate level of protection with respect to your personal information. We will share your personal information with the companies controlled by and related to A&D S.p.A.. These Companies are contractually obliged to comply with applicable data protection laws and your personal information will therefore be properly protected at all times.

We engage third parties for certain services, such as the delivery of your products, the processing of your payment and customer support. These third parties will have access to that personal information we collected from you which is necessary in order for them to perform their functions. They are not allowed to use your personal information for any other purpose and they are contractually obliged to comply with applicable data protection laws.

We will release personal information in case we are required by law, for enforcing our General Terms and Conditions and other agreements and in case of detection, investigation and prevention of fraud and other illegal activities.

In all other cases, we share your personal information with third parties only if we have your explicit consent. You will have the opportunity to choose not to share any personal information with any third party. If and when we transfer your personal information to a third party located abroad, we will ensure that your personal information is protected by commensurate safeguards.

4. Security of your personal information

We have implemented technical and other security measures in order to protect your personal information from unauthorized access, disclosure and modification. We modify these security measures from time to time and try to provide a high level of security at all times. Nevertheless, you must be aware that, despite our best efforts, no security measures are perfect or impenetrable. In addition and in order to help us to maintain a high level of security, we kindly ask you to keep your username and password confidential and not to disclose it to third parties.

Some of your information will be stored on a server provided by a third party, currently on a server of NT2 Srl  based in Milan. We have chosen this third party provider based on our best knowledge and we might change the third party provider from time to time, especially if we are of the opinion that your personal information is no longer protected accordingly. Such a third party provider is always endeavouring to provide a high security standard. However, we cannot take responsibility for this third party provider's actions.

5. Your information rights

You can contact us anytime and request that we inform you about all personal information that we have collected and stored about you. In addition, you may request that we correct, amend or delete such personal information. Please note: if you request us to delete your personal information, we will no longer be able to provide you with our services.

By accessing your account on the Website, you have the possibility at any time to correct, amend or delete your personal information such as your first name, your family name, your address, your country of residence and your credit card details. Of course, you may delete your account at any time as well.

6. Controllers of personal information and contacts

Your personal information will be controlled by A&D S.p.A.. If you have any questions regarding our Privacy Policy, the handling of your personal data or would like to exercise your information rights, please contact:

A&D S.p.A., Strada 2 Palazzo C1, 20090 Assago Milanofiori (MI) Italy, Web Customer Service

We take your concerns seriously and we will try to resolve any issue related to your personal information for you as soon as possible.

7. Changes made in this Privacy Policy

Please note: we may change this Privacy Policy from time to time in order to better protect your personal information. We recommend that you regularly check this Privacy Policy when you access your account. Your continued use of the Website indicates your agreement to the new Privacy Policy.

8. Related information

Before using the Website, we kindly ask you to also read carefully the General Terms and Conditions document.